Client Projects

Client: Alberta Cancer Board (ACB)

	Complete Communications Support (1999 / 2000)
	Services: Communications

Audited ACB’s internal and external communications, examining and reporting on the strengths and weaknesses of ACB’s communications infrastructure within its province-wide network of cancer centres, which includes the Cross Cancer Institute in Edmonton and the Tom Baker Cancer Centre in Calgary. Prepared a Communications Plan to improve integration of ACB’s communications processes. Managed media relations for ACB’s corporate Head Office, provided issues management support, and wrote and produced the ACB’s quarterly magazine entitled Facing Cancer.

Client: BC Hydro

	Engineering Department (2004)
	Services: Communications Training

Daniel Milburn provided his series of Plain Language Writing and Editing seminars to senior managers at BC Hydro, Engineering.

Client: Canadian Organization of Medical Physicists

	Executive Direction (2000 to 2004)
	Services: Stakeholder Relations and Capacity Building

Developed and implemented advocacy strategies to change government classification systems to improve research-funding opportunities.

Client: Canadian Red Cross

	Skills Training, Strategic Planning Support (1999 to 2001)
	Services: Capacity Building

Facilitated strategic planning sessions with representatives from all constituent groups and provided expertise to the management team responsible for developing the organization’s strategic operating plan. Also provided ongoing expertise for future positioning, fundraising and reporting strategies.

Client: Capital Health Authority (CHA)

	Population Health Priorities (2000 – 2004)
	Services: Stakeholder Relations

Worked with the Department of Population Health to identify and promote public health initiatives. Implemented a public awareness campaign to change the municipal smoking by-law to restrict smoking in public places in the City of Edmonton with support from CHA, Alberta Lung Association, Action on Smoking and Health, Edmonton Public Schools and restaurant owners. The campaign resulted in over 9000 calls to City Hall in support of the new by-law, 75% of which supported further restrictions on smoking in public places. A complete ban on smoking in all public places, including bars and gaming establishments, was implemented June 30,2005.

Client: City of Victoria

	Cultural Services Division (2006)
	Services: Program Evaluation and Funding Recommendations

Evaluated nine years of summer festival programming in Victoria's Centennial Square and provided recommendations regarding future direction and funding for this program. Research included interviews with key stakeholders from the arts and cultural community, meetings with city employees and councillors, and the design, implementation and evaluation of two survey questionnaires developed for local businesses and residents.

Client: Community-Based Immigrant Mental Health Project

	Cultural Sensitivity Audit (2002 – 2003)
	Services: Stakeholder Relations, Communications

Worked with Edmonton mental health agencies to develop a Mental Health Services Policy and Systems Audit to actively engage organizations and agencies in issues related to cultural sensitivity, which impacts the effective delivery of mental health services to newcomers. For use by boards and management, the purpose of this self-assessment tool is to identify key barriers to accessible, effective, culturally sensitive mental health-related supports and services for newcomers, and to identify and develop appropriate strategies and action plans to remove or diminish barriers.

Client: Edmonton Quality of Life Commission

	“Listen to the Children: Children Living in Poverty in the City of Edmonton” (2000)
	Services: Research and Communications

Dr. Jane Hewes conducted the research. Our firm provided strategic advice, editing and media relations services to announce the findings and recommendations.

Client: Government of Alberta, Alberta Environment

	East Central Alberta Cumulative Effects Project - ECACEP (2008 to present)
	Services: Stakeholder Relations, Scenario Planning, Organizational Learning

ECACEP is a prototype project that engages community leaders in identifying desired environmental, social and economic outcomes and new forms of governance needed to achieve these outcomes. Conducted  a scenario planning exercise to identify four stories of possible futures (scenarios) specific to the study area. These scenarios are being used to help identify desired outcomes for this sub-region, as well as forms of multi-stakeholder governance structures with clearly defined roles, responsibilities and accountabilities needed to achieve these outcomes. Also responsible for identifying and diffusing project learnings, which will be used to support the implementation of the Alberta Government's new Land Use Framework.

Client: Government of Alberta, Alberta Environment

	Upstream Oil and Gas Policy Integration - UOGPI Project (2008)
	Services: Organizatinal Learning

UOGPI is a cross-ministry project involving three Government of Alberta ministries (Energy, Environment and Sustainable Resource Development) and one regulator (Energy Resources Conservation Board). Conducted a strategic and project learnings analysis in order to share learnings to support the implementation of future policy integration efforts.

Client: Government of Alberta, Alberta Environment

	Alberta Climate Change Adaptation Team - ACCAT (2006)
	Services: Stakeholder Relations, Communications, Workshop Facilitation

ACCAT is a cross-ministry team representing 11 Alberta government departments. Designed and facilitated a workshop with stakeholders, including academic experts, industry representatives and government employees on issues related to climate change adaptation.

Client: Government of Alberta, Alberta Environment

	Sturgeon River Basin Water Management Strategy (2005)
	Services: Stakeholder Relations, Communications

Conducted three studies of stakeholder preferences and public awareness of water and watershed management issues including a media scan and telephone interviews of stakeholders and decision-makers. Prepared a Consultation and Communications Plan to raise public and stakeholder awareness of water and watershed management issues, and to engage citizens in the development of a Terms of Reference for a Sturgeon River Basin Watershed Management Plan. Developed an extensive database of contacts.

Client: Government of Alberta, Alberta Environment

	Battle River Basin Water Management Strategy (2004)
	Services: Stakeholder Relations, Communications

Designed and conducted a survey of stakeholders regarding the contents of a proposed public education program to support water management and conservation in the region.

Client: Government of Alberta, Alberta Environment, Integrated Reource Management

	Northern East Slopes (NES) Sustainable Resource and Environmental Management Strategy (2000 – 2003)
	Services: Public Consultations, Communications

Designed and conducted a series of public consultations over a three-year period, facilitating highly contentious public meetings and reporting on issues of public concern. Stakeholder groups included industry (forestry, energy, mining, tourism and agriculture), recreational users, environmental organizations, communities, Aboriginal Peoples and all levels of government.  

Client: Government of Alberta

	Alberta Energy (2001)
	Services: Policy Research

Prepared a literature review of social indicators used in the field of sustainable development to identify potential indicators for use in the NES Strategy.

Client: Government of Alberta, Alberta Environment

	Integrated Resource Management: Northern East Slopes (NES) Sustainable Resource and Environmental Management Strategy (2002)
	Services: Policy Research

Identified social indicators and collected base-line data for a proposed cumulative effects management system.

Client: Government of Alberta

	Public Affairs Bureau (1990-1999)
	Services: Communications Training

Daniel Milburn delivered his writing courses in speech writing, editing and plain language to communications professionals working in Alberta government departments. He served as senior editor and strategist at the Alberta Government's Public Affairs Bureau.

Client: Government of British Columbia

	Public Affairs Bureau (2006)
	Services: Communications Planning

Prepared communications plans for the Ministry of Small Business and Revenue, Communications Division.

Client: Government of British Columbia

	Ministry of Small Business and Revenue, Alliance Management Office (2006)
	Services: Communications Management

Provided the Alliance Management Office with general communications support, including the preparation of issue and briefing notes, website content and quarterly reports.

Client: Government of British Columbia

Worked with the Assistant Deputy Minister and the Executive Director of Child Care Policy to refine and articulate the ministry’s five-year plan for child care and early learning. Also provided the ministry with communications and issues management support.

Client: Government of British Columbia

	Public Affairs Bureau (2003)
	Services: Emergency Response

Researched, developed and wrote a new emergency response communications strategy, plan and rollout for major provincial emergencies. This new plan integrated emergency communications responses at the provincial, regional and local levels, as well as among non-governmental stakeholders.

Client: Government of British Columbia

	Public Affairs Bureau (2000-2004)
	Services: Communications Training

Daniel Milburn delivered his writing courses in speech writing, editing and plain language to communications professionals working in B.C. government departments.

Client: Government of Canada, Parks Canada

	Jasper National Park (2003-2004)
	Services: Public Consultations

Conducted public consultations in the Town of Jasper to review the town’s land use regulations and the Jasper Park Management Plan.

Client: Grant MacEwan College

	School of Business (1999 to Present)
	Services: Teaching and Leadership

Michael Henry is the Associate Dean of the School of Business at Grant MacEwan College. He has been Chair of the Bachelor of Commerce and Management, University Transfer Program.  His teaching has focused on Canadian Business and Organizational Behaviour.

Client: Kingsway Garden Mall

	Corporate Social Responsibility Programs (2000 to 2001)
	Services: Stakeholder Relations

Worked with the Marketing Director to develop a Corporate Social Responsibility program.

Client: Kingsway Garden Mall

	Communications and Public Relations (2001 to 2003)
	Services: Crisis Communications Planning and Training

Prepared a Crisis Communications Plan and provided training to key administration staff members. Provided emergency response support, as well as marketing, communications and public relations services.

Client: Parkland Institute

	"Quality Health Care in Alberta" (2004)
	Services: Policy Report: Research and Analysis

Susan Abells researched and co-wrote a policy report analyzing the financing of health care in Alberta and Canada. Examined public opinion concerning health care, as well as issues related to tax cuts, primary health care reform and pharmacare.

Municipal Safety Codes Inspection Commission

	Legislative Action (1999)
	Services: Stakeholder Relations

Worked with the Commission, which represented sixty municipalities, to design and implement a strategy to amend the Municipal Government Act regarding municipal safety code inspections. Successfully gained all party approval in the

Legislature for the proposed changes.

Client: TELUS

	Corporate Volunteer Program (1998)
	Services: Stakeholder Relations and Capacity Building

Worked with TELUS Community Relations to develop the infrastructure for a province-wide volunteer program to engage the corporation’s 10,500 employees in community volunteerism.

Client: TELUS

	Project Blue Eagle (1997 / 1998)
	Services: Capacity Building

Project Blue Eagle was a program initiated by employees at TELUS to refurbish used computer equipment to give to people with special needs. Worked with the Director of Community Relations at TELUS to restructure the program, which had grown

beyond the corporate resources available to support it. Took over management of the project and established a partnership between TELUS and the national program, Computers for Schools, to ensure its on-going survival.

Client: TELUS

	TELUS Community Relations Annual Review: (1997 / 1998)
	Services: Stakeholder Relations and Communications

Wrote and produced TELUS’ first annual report on its Corporate Social Responsibility activities.